Return Policy

DOMESTIC SHIPPING

Delivery within Abuja takes 1-3 working days while deliveries outside Abuja but within Nigeria takes 4-7 working days.
INTERNATIONAL SHIPPING

All international orders are fulfilled by DHL so they are trackable. Delivery time for international orders is 5-8 working days after order placement.

FOR SALES/DISCOUNTED ITEMS

Delivery timeframe for sales items will be communicated through our sales flyer.

EXCEPTIONS

Items purchased/picked up and/or fitted in store cannot be returned/exchanged/refunded.

Items received over 24hrs without a prior complaint on purchase/delivery

Items with damaged or removed tags

CHARGES

We do not offer shipping labels which means that the customer is responsible for sending the item/s back to SARAHELE
In the case of an exchange, the customer is required to pay for any further delivery fee required.
The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.
Once we have received your return, an exchange will be shipped within 48 hours or a refund processed within 5-7 business days as the case may be. Depending on the payment gateway refunds might take longer to appear in customers bank account.

METHOD OF REFUNDING

Refunds are issued minus the cost of shipping.

PRODUCT CONDITION

ALL items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.
In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to them.
SALE items or items bought with a discount code will NOT eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
In a case where customer receives a faulty item, customer has 24hours to file a complaint and not longer than 5 days to return said item after which we will no longer be able to accept said item regardless of the circumstance.
Finally, for a swift and seamless process, kindly ensure that your return meets the above terms and conditions.

RETURN ADDRESS

shop 324, Aliyu Modibo block Garki international market. Abuja Nigeria.

For any other information concerning returns or exchange please contact: ‪+2349016842414‬ or email: sarahele28@gmail.com